Shipping & Returns
DELIVERY TIMES
InnerWhisper aims to dispatch your order within 3 business days of receipt of payment details – excluding weekends, bank holidays and public holidays. This is subject to credit clearance and availability of stock. If a particular product is not in stock, or sold out, we will contact you via email to resolve the matter.
DELIVERY
To offer you the most secure and efficient service we have chosen Fedex or UPS. As soon as your order has been shipped you will receive a dispatch confirmation with the tracking number (Air Waybill) from the corresponding delivery company, together with details on how to track your order. Please note that these services might not be available during the festive and pre-festive days. Also note that the estimated delivery times are to be used as a guide only, and InnerWhisper is not responsible for any delays caused by destination customs clearance processes.
For shipment cost information please see below:
USA|Standard Shipping|Order over $30|Shipping: Free|5-8 business days
USA|Standard Shipping|Order less than $30|Shipping fee: $5|5-8 business days
USA|Expedited shipping|Shipping fee: $20|4-5 business days
RETURNS
Products may not be returned nor exchanged unless there is a manufacturing fault. Under these circumstances’ goods may be returned within seven days of delivery date, provided the following conditions apply:
The return must be approved by InnerWhisper and can be discussed via email as detailed below.
The return must be sent exactly as advised by InnerWhisper.
InnerWhisper will not accept any returns sent through customs incorrectly which may incur customs charges.
InnerWhisper will not pay for returns or duties and taxes incurred upon return unless otherwise agreed in writing by InnerWhisper.
The product must be new, unused, with the original label and tags and in its original bag and packaging and must be returned within 30 days after purchase.
If we agree that the product was indeed faulty, InnerWhisper will offer a refund (less shipping costs) via the original payment method or cover the new delivery costs of an exchange. InnerWhisper will contact you within 48 hours of receiving your returns, excluding weekends, public holidays and bank holidays.