Help & FAQ's
Do I have to order online?
Yes, as we are an online retailer you can only order online. It is fast, safe and secure. Find out more here.
Please note once an order is placed we are unable to make changes, additions or cancellations on your items. Please contact our customer care team for further advise.
How can I pay for my order?
We accept the following payment cards: Visa (including Visa Debit), AMEX and MasterCard. We also accept PayPal and Apple Pay payments.Find out more here.
Can I make changes to the order I just placed?
Sorry, babe. Once an order has been placed we are unable to make changes. We cannot combine orders, change color or size of items ordered, or add new items.
Can I return an item?
For more information click here.
What do I do if my package has not arrived?
You can check the progress of your item at the courier website by clicking on the tracking link sent to you via email once your item has been dispatched. You can find out more about our delivery timescales here. If your delivery is more than 5 working days overdue, please contact us.
Can you deliver to a different address than my billing address?
Yes! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.
How do I know you received my order?
Once you've placed your order, you will be directed to an order confirmation email, which will contain your order number, this information could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.
How do I use a promotional code?
Once you've reached the Checkout stage, enter your promotional code into the 'Discount Code' box, enter the correct code and click 'Continue'. If the code is valid, your discount will be applied.
Please note, only one promotion/discount code is redeemable per order.
What should I do if I've forgotten to use my promotional code?
Unfortunately, we are unable to manually enter discounts after the order has been completed. But hurry you may be able to use your code on your next order (subject to terms).
What do I do if I have received an incorrect item?
In the unlikely event that you receive a wrong item, please contact us at contact@inner-whisper.com within 14 days of receipt and we will resolve this for you as soon as possible.
Do you offer a Local Collect service?
At the present time we do not offer 'Local Collect' as a delivery service.
How long does it take to process my return?
We aim to process your return and refund for you as quickly as possible, but it may take up to 15 days for your refund to be processed after you have returned your item(s) to our warehouse. If you have not been refunded after 15 days of returning the item, please contact us with the proof of postage information on your Post Office receipt and we will look into this for you. Please remember to obtain your proof of postage. Without your proof of purchase we cannot issue a refund.
Do you offer Wholesale?
Yes we do! For Wholesale Enquiries please email us on contact@inner-whisper.com and we will get back to you within 3 working days.